Support knowledge base

Help centre

Short answers to the questions that come up most often about the live chat channel. Each page is deliberately brief — if the answer is not here, the chat itself is the faster route.

Troubleshooting The chat window won't load A chat widget has a lot of ways to fail silently. Four causes account for most of them, and all four are fixable in under a minute. Getting started What to have ready before you start Two or three pieces of information turn a twenty-message conversation into a three-message one. Privacy Transcripts and what is stored Whether you can keep a copy of a conversation, and how to ask for one to be removed.

Why a static help centre

These pages are plain HTML with no scripts, no fonts loaded from elsewhere and no analytics. They exist so that the most common questions can be answered without opening a chat at all — which is faster for you and cheaper for everyone.